FAQ
Orders
Can I track my order?
Absolutely! When your order ships, we'll send you an email with the tracking details.
When will my order ship?
All orders are dispatched from our Fort Collins, CO USA location within 3 - 5 business days.
Can I change my shipping address after placing my order?
As long as your order has not yet been shipped we do offer the option to change your shipping address. Email your request, along with your order number and updated shipping address, to contact@smoothkp.com and we will do our best.
Can I return your products?
At this time we are only accepting returns on unopened and unused products. Please email us with your return request within 30 days of delivery to be eligible for a refund.
Initial shipping fees and return shipping costs are not eligible for reimbursement.
To request a refund, or if you have received a damaged item, please contact us at contact@smoothkp.com
Do you ship internationally?
We are unable to ship outside of the United States at this time. International shipping availability is a high priority for us! We are working on getting this set up as soon as possible. Thank you for your patience!
Using Our Products
What makes Smooth KP's skin care products different?
Smooth KP's Soothe & Restore Lotion is the only one-step process lotion available that focuses on addressing the root cause of the issues creating KP, and not just applying quick surface level remedies. We do not require a multi-step exfoliation process, high concentrations of topical acids, or rough shower scrubs to reduce unwanted texture. Our goal is to keep your skincare routine as simple and as effective as possible.
Our Soothe & Restore Lotion is also the only US Patent Pending formulation available that focuses on making your skin resilient to the dry skin symptoms shared by people with Keratosis Pilaris.
Smooth KP's Soothe & Restore Lotion was created by working backwards from clinical research on Keratosis Pilaris, Atopic Dermatitis, and other associated conditions. To read more about how our Skin Care Theory was developed, please follow this link to our Learn page.
Is Soothe & Restore Lotion safe to use on children?
Before using Soothe & Restore Lotion on children under 2 years of age, please consult with your doctor.
Do not use if you are aware of allergies to Raspberries (Raspberry Ketone), Indigo Naturalis extract, or jojoba oil.
In general, Raspberry Ketone and Indigo Naturalis are used in numerous skincare products for both adults and children.
Is Soothe & Restore Lotion safe to use while pregnant or breastfeeding?
If you are pregnant or breastfeeding, we advise that you consult with a physician before incorporating Smooth KP products into your skin care routine.
What should I do if I have an allergic reaction?
Soothe & Restore Lotion contains plant derived ingredients and extracts from (including but not limited to) Red Raspberries and Indigo Naturalis. If you are experiencing an allergic reaction, please discontinue use and seek medical advice from a medical professional.
Other Common Questions
Where can I learn more about Keratosis Pilaris?
Keratosis Pilaris (KP) and its sub types have a number of cascading symptoms and potential root causes. Use this link to our Learn page to learn more about our up-to-date research on KP. Here you will also find the Internet's largest collection of cited sources and clinical research on KP as well as discussions on all KP treatment options.
How can I contact you for general questions or business inquiries?
Please email us at contact@smoothkp.com
We'd love to hear from you!