FAQ
Orders
Can I track my order?
Absolutely! When your order ships, we'll send you an email with the tracking details. Usually tracking info will update within a few hours, but it can take up to 24-48 hours after your order has been dropped off with the mail carrier to update.
When will my order ship?
USPS and DHL orders will go out for shipment within 1-3 business days (Monday-Friday). UPS orders will go out for shipment on Tuesdays and Fridays.
Can I change my shipping address after placing my order?
As long as your order has not yet been shipped we do offer the option to change your shipping address. Email your request to contact@smoothkp.com and we will do our best. Please include your name, order number, and updated shipping address.
Can I return your products?
At this time we are only accepting returns on unopened and unused products on domestic orders. Please email us with your return request within 30 days of delivery to be eligible for a refund.
Initial shipping fees and return shipping costs are not eligible for reimbursement.
International orders are not eligible for return or refund. All international purchases are final.
To request a refund, or if you have received a damaged item, please contact us at contact@smoothkp.com Please include your name and order number in your email.
Do you ship internationally?
We are happy to provide international shipping to 150+ countries!
International Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence.
We do not accept refund or return requests on orders outside of the USA.
We ship to the following countries:
Albania, Algeria, Andorra, An gola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, South Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Province of China, Tanzania, Thailand, The Gambia, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Virgin Islands (British), Zambia
Using Our Products
What makes Smooth KP's skin care products different?
Smooth KP's Soothe & Restore Lotion is the only one-step process lotion available that focuses on addressing the root cause of the issues creating KP, and not just applying quick surface level remedies. We do not require a multi-step exfoliation process, high concentrations of topical acids, or rough shower scrubs to reduce unwanted texture. Our goal is to keep your skincare routine as simple and as effective as possible.
Our Soothe & Restore Lotion is also the only US Patent Pending formulation available that focuses on making your skin resilient to the dry skin symptoms shared by people with Keratosis Pilaris.
Smooth KP's Soothe & Restore Lotion was created by working backwards from clinical research on Keratosis Pilaris, Atopic Dermatitis, and other associated conditions. To read more about how our Skin Care Theory was developed, please follow this link to our Learn page.
Is Soothe & Restore Lotion safe to use on children?
Before using Soothe & Restore Lotion on children under 2 years of age, please consult with your doctor.
Do not use if you are aware of allergies to Raspberries (Raspberry Ketone), Indigo Naturalis extract, or jojoba oil.
In general, Raspberry Ketone and Indigo Naturalis are used in numerous skincare products for both adults and children.
Is Soothe & Restore Lotion safe to use while pregnant or breastfeeding?
If you are pregnant or breastfeeding, we advise that you consult with a physician before incorporating Smooth KP products into your skin care routine.
What should I do if I have an allergic reaction?
Soothe & Restore Lotion contains plant derived ingredients and extracts from (including but not limited to) Red Raspberries and Indigo Naturalis. If you are experiencing an allergic reaction, please discontinue use and seek medical advice from a medical professional.
Other Common Questions
Where can I learn more about Keratosis Pilaris?
Keratosis Pilaris (KP) and its sub types have a number of cascading symptoms and potential root causes. Use this link to our Learn page to learn more about our up-to-date research on KP. Here you will also find the Internet's largest collection of cited sources and clinical research on KP as well as discussions on all KP treatment options.
How can I contact you for general questions or business inquiries?
Please email us at contact@smoothkp.com
We'd love to hear from you!